Refund policy

Refund policy

WE DO NOT RESCHEDULE EVENTS! IF YOU NEED TO CHANGE THE DATE YOU WILL NEED TO PAY A DEPOSIT AGAIN.

 

Bookings cancelled within 3 days of event and the day of:

• Any booking cancelled within 3 days of the event or on the day of the event will NOT receive a refund. We understand that there are special circumstances and if you would like to explain your situation please email us or call us.

 

Bookings cancelled within 2 weeks to 3 days of event:

• Bookings paid in full that are cancelled within two weeks to 3 days of the event will incur a 25% non refundable fee of the full amount.

• No refund of the deposit will be issued if you paid the 25% deposit at checkout and cancel within 2 weeks to 3 days of your event.

 

Bookings cancelled before 2 weeks of event:

• Any event taking place longer than 2 weeks within cancellation date will incur a 5% processing fee to cover merchant transaction fees that aren't refunded to us by the bank.

• No cancellation fee for bookings paid through Zelle.

 

Bookings cancelled by us:

• Any event cancelled by us will receive a complete refund and we will pay the processing fee.

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To cancel an event please email info@luxuryaffordablerestrooms.com

Subject: Cancel Booking Order #

Body: Reason for cancellation.